Frequently Asked Questions
Find answers to common questions about our products and services.
Enter the exact name, initials, or text in the personalization box on the product page. Please review spelling and formatting carefully before submitting. Items are embroidered exactly as entered.
Traditional monogram order is First, Last, Middle. The last name initial appears larger in the center.
Example: Emily Jane Smith → e S j
If you are unsure, please contact us before placing your order.
Yes. Available font and thread color options are listed on each product page. If you need guidance, we are happy to help.
Yes. For Special Projects, you may upload inspiration photos during checkout or email them after placing your order.
All items are made to order. Most personalized orders ship within 5 to 7 business days.
During holiday seasons and pop-up weekends, processing times may be extended.
If you need an item by a specific date, please contact us before ordering.
Rush processing is available as an add-on at checkout.
Rush orders are prioritized in our production schedule. Please ensure your requested delivery date allows for both processing and shipping time.
If you have a specific deadline, we recommend contacting us prior to ordering to confirm timing.
You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Due to the personalized nature of our products, all custom items are final sale.
If there is an error on our part, please contact us within 48 hours of delivery so we can make it right.
Each piece is individually embroidered. Slight variations in thread color, scale, and placement may occur depending on fabric and sizing. These subtle differences are part of the craftsmanship of a made-to-order item.
Machine wash cold.
Tumble dry low.
Do not bleach.
Avoid ironing directly over embroidery.
Proper care will help preserve your embroidery for years to come.
Special Projects are fully custom requests outside our standard product offerings. These may include logos, bulk orders, or unique design concepts.
Yes. For wholesale inquiries, collaborations, or event partnerships, please email kokecrafts1@gmail.com.